Accessibility Statement for Crewe Town Council

This accessibility statement applies to www.crewetowncouncil.gov.uk.

This website is run by Crewe Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Alt text for some images
  • The heading structure for some pages
  • The cookie policy message and settings cannot be controlled with a keyboard
  • PDF documents
  • The naming of some links needs to be improved

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • [email protected]
  • 01270 756975
  • Crewe Town Council Office, 1 Chantry Court, Forge Street, Crewe, CW1 2DL

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Town Clerk at [email protected] or call 01270 756975.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Crewe Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images

Alt text for some images is either missing or could be improved.

Headings

Some pages need to have headings added or the heading levels need to be adjusted.

Keyboard

The cookie policy cannot be controlled with a keyboard. The issue has been logged with the plugin developer.

PDFs

We have already converted many of the PDFs to accessible web pages but there are still some inaccessible PDFs on this website.

Links

The naming of some links, such as “here”, “read more”, etc needs to be improved.

Disproportionate burden

We currently do not consider that any parts of the website fall under this category.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older agendas and minutes. Any new PDFs we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are in the process of reviewing the issues flagged in a recent accessibility audit. This page will be updated regularly with the latest information.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 29 November 2021.

This website was last tested in September 2021. The test was carried out by Bude Solutions.

For manual testing, a set of 32 pages was selected based on popularity, different types of layouts and pages with forms or particular functionality. Many common accessibility problems were tested including, but not limited to, keyboard operation, screen reader issues and colour contrast.

In addition to manual testing, all pages on the website were automatically scanned for errors using pa11y / axe.

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Our Location
A: Crewe Town Council Office, 
1 Chantry Court, Forge Street, 
Crewe, CW1 2DL
Contact Us
T: (01270) 756975
E: [email protected]