Accessibility statement for Crewe Town Council

This accessibility statement applies to

This website is run by Crewe Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Town Clerk at or call 01270 756975.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Crewe Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


Many PDFs on this website are not compliant for a number of reasons, including missing alt text and incorrect heading levels. We aim to review all the PDFs on the website by February 2021.


Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by February 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

While we have made several improvements to the lightbox/gallery used on the website, some issues may still exist in certain circumstances. We have reviewed alternative lightbox plugins but haven’t found one that is fully accessible.

Disproportionate burden

We currently do not consider that any parts of the website fall under this category.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix older agendas and minutes. Any new PDFs we publish will meet accessibility standards.


Most of the functionality of the Google maps used on this website will work with a keyboard. It is currently not possible to move the position of the map within its frame with a keyboard. The regulations do not require online maps to be fully accessible.


The regulations do not apply to pre-recorded time-based media published before 23 September 2020.

What we’re doing to improve accessibility

We are in the process of reviewing and resolving the issues listed in this statement. This page will be updated regularly with the latest information.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 12 November 2020.

This website was last tested on 1 August 2020. The test was carried out by Bude Solutions.

For manual testing, a set of 30 pages was selected based on Google listing, different types of layouts and pages with forms or particular functionality. Many common accessibility problems were tested including, but not limited to, keyboard operation, screen reader issues and colour contrast.

In addition to manual testing, all pages on the website were automatically scanned for errors using pa11y / axe.