General Privacy Notice




Adopted by Council: 31st March 2020

Planned Review Date: March 2025


Your personal data – what is it?

“Personal data” is any information about a living individual which allows them to be identified from that data (for example a name, photographs, videos, email address, or address). Identification can be directly using the data itself or by combining it with other information which helps to identify a living individual (e.g. a list of customers may contain individual ID numbers rather than names but if you use a separate list of the ID numbers which give the corresponding names to identify the staff in the first list then the first list will also be treated as personal data). The processing of personal data is governed by legislation relating to personal data which applies in the United Kingdom including the Data Protection Act 2018 (DPA) and other legislation relating to personal data and rights such as the Human Rights Act

Who are we?

This Privacy Notice is provided to you by Crewe Town Council (CTC) which is the data controller for your data

 Other Data Controllers the Council works with

CTC works together with:-

  • Other data controllers, such as local authorities, public authorities, central government and agencies such as HMRC
  • Staff pension providers
  • Former and prospective employers
  • DBS services suppliers
  • Pension services providers
  • Other Community organisations
  • Payroll services providers
  • Recruitment Agencies
  • Credit reference agencies

CTC may need to share your personal data we hold with them so that they can carry out their responsibilities to the Council. If we and the other data controllers listed above are processing your data jointly for the same purposes, then the Council and the other data controllers may be “joint data controllers” which mean we are all collectively responsible to you for your data. Where each of the parties listed above are processing your data for their own independent purposes then each of us will be independently responsible to you and if you have any questions, wish to exercise any of your rights (see below) or wish to raise a complaint, you should do so directly to the relevant data controller

CTC will not share all of the information it holds on you with these organisations only that which is necessary for a legitimate purpose, contractual arrangement or legal obligation

A description of what personal data the Council processes and for what purposes is set out in this Privacy Notice

The Council will process some or all of the following personal data where necessary to perform its tasks:-

  • Names, titles, and aliases, photographs;
  • Contact details such as telephone numbers, addresses, and email addresses;
  • Where they are relevant to the services provided by the Council, or where you provide them to us, we may process information such as gender, age, marital status, nationality, education / work history, academic / professional qualifications, hobbies, family composition, and dependants;
  • Where you pay for products or services provided by the Council, financial identifiers such as bank account numbers, payment card numbers, payment / transaction identifiers, policy numbers, and claim numbers;
  • Where we purchase goods or services from you, payment / transaction identifiers, bank account details
  • Where we provide grants and donations
  • The personal data we process may include sensitive or other special categories of personal data such as criminal convictions, racial or ethnic origin, mental and physical health, details of injuries, medication / treatment received, political beliefs, trade union affiliation, genetic data, biometric data, data concerning and sexual life or orientation, only if this is relevant to the contact you have with us.

How we use sensitive personal data

We may process sensitive personal data including, as appropriate:-

  • Information about your physical or mental health or condition in order to support you as a resident or look after your health and safety;
  • Your racial or ethnic origin or religious or similar information in order to monitor compliance with equal opportunities legislation;
  • In order to comply with legal requirements and obligations to third parties.

These types of data are described in the Data Protection Act (formerly related to the GDPR) as “Special categories of data” and require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal data.

We may process special categories of personal data in the following circumstances:-

  • In limited circumstances, with your explicit written consent.
  • Where we need to carry out our legal obligations.
  • Where it is needed in the public interest.

Less commonly, we may process this type of personal data where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

Do we need your consent to process your sensitive personal data?

In limited circumstances, we may approach you for your written consent to allow us to process certain sensitive personal data. If we do so, we will provide you with full details of the personal data that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.

The Council will comply with data protection law. This says that the personal data we hold about you must be:-

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept and destroyed securely including ensuring that appropriate technical and security measures are in place to protect your personal data to protect personal data from loss, misuse, unauthorised access and disclosure.

We use your personal data for some or all of the following purposes:-

  • To deliver our services including to understand your needs to provide the services and products that you request and to understand what we can do for you and inform you of other relevant services;
  • To confirm your identity to provide some services;
  • To contact you by post, email, telephone or using social media (e.g., Facebook);
  • To help us to build up a picture of how we are performing;
  • To prevent and detect fraud and corruption;
  • To enable us to meet all legal and statutory obligations;
  • To carry out comprehensive safeguarding procedures (including due diligence and complaints handling).
  • To promote the interests of the Council;
  • To maintain our own accounts and records;
  • To seek your views, opinions or comments;
  • To notify you of changes to our services, and staff;
  • To send you communications which you have requested and that may be of interest to you. These may
  • include information about other new projects or services;
  • To process relevant financial transactions including payments for goods and services supplied to the Council;
  • To allow the statistical analysis of data so we can plan the provision of services and products;

Our processing may also include the use of CCTV systems for the prevention and prosecution of crime.

 What is the legal basis for processing your personal data?

The council is a public authority and has certain powers and obligations. Most of your personal data is processed for compliance with a legal obligation which includes the discharge of the Council’s statutory functions. Sometimes when exercising these operations or duties it is necessary to process personal data of suppliers or people using the Council’s services. We will always take into account your interests and rights. This Privacy Notice sets out your rights and the Council’s obligations to you.

We may process personal data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract. Examples of this would be processing your data in connection with you obtaining a service or using a facility which we provide, or obtain if we are recruiting or training you.

Sometimes the use of your personal data requires your consent. We will first obtain your consent to that use.

Sharing your personal data

This section provides information about the third parties with whom the Council may share your personal data. These third parties have an obligation to put in place appropriate security measures and will be responsible to you directly for the manner in which they process and protect your personal data. It is likely that we will need to share your data with some or all of the following (but only where necessary and for data which is necessary):-

  • The data controllers listed above under the heading “Other data controllers the Council works with”;
  • Our agents, suppliers and contractors. For example, we may ask a commercial provider to maintain our database software;
  • On occasion, local authorities or not for profit bodies with which we are carrying out joint ventures e.g. in relation to facilities or events for our community.

How long do we keep your personal data?

We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. For example, it is currently a legal requirement to keep financial records for a minimum period of 6 years to support VAT claims and payments. The Council is permitted to retain data in order to defend or pursue claims. In some cases, the law imposes a time limit for such claims (for example 3 years for personal injury claims or 6 years for contract claims). We will retain some personal data for this purpose as long as we believe it is necessary to be able to defend or pursue a claim. In general, we will endeavour to keep data only for as long as we need it. This means that we will delete it when it is no longer needed.

Your rights and your personal data

When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights.

You have the following rights with respect to your personal data:-

The right to access personal data we hold on you

At any point you can contact us to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we obtained the personal data from. Once we have received your request, we will respond within one month.

There are no fees or charges for the first request but additional requests for the same personal data or requests which are manifestly unfounded or excessive may be subject to an administrative fee.

The right to correct and update the personal data we hold on you

If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.

The right to have your personal data erased

If you feel that we should no longer be using your personal data or that we are unlawfully using your personal data, you can request that we erase the personal data we hold.

When we receive your request, we will confirm whether the personal data has been deleted or the reason why it cannot be deleted (for example because we need it for to comply with a legal obligation).

The right to object to processing of your personal data or to restrict it to certain purposes only

You have the right to request that we stop processing your personal data or ask us to restrict processing. Upon receiving the request, we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data.

 The right to data portability

You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.

The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained

You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).

 The right to lodge a complaint with the Information Commissioner’s Office.

You can contact the Information Commissioners Office on 0303 123 1113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

 Transfer of Data Abroad

Any personal data transferred to countries or territories outside the European Economic Area (“EEA”) will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union. Our website is also accessible from overseas so on occasion some personal data (for example in a newsletter) may be accessed from overseas.

 Further processing

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

 Changes to this notice

We keep this Privacy Notice under regular review. This Notice was last updated in March 2020.

CTC has thought carefully about whether it is required under DPA to appoint a formal Data Protection Officer (DPO). In reaching its conclusion it has considered the guidance issued by Article 29 Working Party. It has decided to voluntarily to appoint a DPO the contact details of which are set out below.

CTC, as data controller, remains responsible for compliance with the data protection legislation. All Councillors and staff are expected to apply data protection legislation in their work.

Contact Details

Please contact us if you have any questions about this Privacy Notice or the personal data we hold about you or to exercise all relevant rights, queries or complaints at:-

The Town Council as a corporate body has ultimate responsibility for ensuring compliance with the Data Protection legislation. The Council has delegated this responsibility day to day to the Town Clerk.

  • Email: [email protected]
  • Phone: 01270 756975
  • Address: The Town Clerk, Crewe Town Council, 1 Chantry Court, Forge Street, Crewe CW1 2DL

The Town Council has also appointed an external Data Protection Officer to ensure compliance with Data Protection legislation who may be contacted at:

  • Address: JDH Business services Limited, Carreg Lwyd, Cefn Bychan Road, Pantymwyn, CH7 5EW
  • Email: [email protected]
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Our Location
A: Crewe Town Council Office, 
1 Chantry Court, Forge Street, 
Crewe, CW1 2DL
Contact Us
T: (01270) 756975
E: [email protected]